Frequently Asked Questions


|   Billing   |   Appointments   |   Medical   |   Other   |

 

BILLING

 How do I pay for my visit?

We will bill a primary and secondary insurance company when an assignment of benefits is received. You should check with your insurance carrier about the coverage and benefits provided by your specific plan. Referrals, deductibles, non-covered services, co-pays, and any balances not paid by your insurance carrier(s) will be your responsibility.

 Do you accept my insurance?

We have contracts with all the major insurance carriers (BCBS, Aetna, Cigna, Humana, UnitedHealthcare, Tricare Standard, and various other PPO Networks). As a courtesy to you, we will bill all insurance companies with which you have a policy, but we cannot guarantee coverage from any of them.

You should check with your insurance carrier about the coverage and benefits provided by your specific plan. Any deductibles, copays, non-covered services, and balances not paid by your insurance carrier will be your responsibility.

NOTE: We do not have a contract with TRICARE Prime, Medicare, and Medicaid.

 Do you accept Tricare?

Please consult with TRICARE on whether your plan is TRICARE Standard or TRICARE Prime.

TRICARE Standard is the TRICARE option that provides the most flexibility to TRICARE-eligible beneficiaries. It is the fee-for-service option that allows beneficiaries to see any TRICARE-authorized provider, and we currently are a TRICARE-authorized provider. Please be aware that with TRICARE Standard you will be responsible for any deductibles and co-pays.

With TRICARE Prime, most medical care will come from a Military Treatment Facility, along with the TRICARE contracted civilian medical providers in the Preferred Provider Network. TRICARE Prime members should seek the advice of their Primary Care Manager (PCM) or Military Treatment Facility (MTF) before seeking medical attention from us. Without a referral or pre-authorization to visit the Auburn University Medical Clinic, a patient with TRICARE Prime will be responsible for the entire visit.

More information on your TRICARE plan can be found here: http://www.tricare.mil/contactus

 Do you accept Medicare/Medicaid?

We are not an approved Medicare/Medicaid provider; therefore, payment for your visit will be your responsibility. We suggest using one of the approved Medicare providers listed here or one of the Medicaid providers listed here.

 What if I cannot pay my bill?

Payment is expected upon provision of service and may be made by cash, check, or card (Visa, MasterCard, American Express, or Discover). However, in special situations, and with prior approval from our Practice Manager, payment arrangements may be available.

NOTE: We CANNOT charge to a student's Tigeri eBill, but we may place a hold on a student's account with the registrar if no payment or payment arrangement is made.

 Who do I need to speak with if I have questions about my bill?

You can speak with one of our billing specialists at 334-844-6137 during regular business hours.

 What if I have questions about the Auburn University SGA-sponsored health insurance coverage?

You will find information about the SGA-sponsored health insurance policy here.

 

APPOINTMENTS

 How can I make an appointment?

You are encouraged to call 334-844-4416 to speak with one of our care coordinators before coming to our clinic. They will assist you in setting up an appointment at a convenient time with your provider of care to minimize your waiting time. If you have any emergency health problems after we are closed, please seek care at the East Alabama Medical Center Emergency Room. You may also call our toll-free after-hours nurse hotline at 866-389-6770.

 Can I make an appointment online?

Yes, you can access the patient portal through the homepage and request an appointment. When you request an appointment, you are not automatically granted the appointment. We will do our best to accommodate your needs, but you must wait for a confirmation that your appointment was scheduled.

 What do I do when you are closed?

For assistance when the clinic is closed, please use any of the numbers listed below. In case of all emergencies, please call 911.

  • Emergencies: 911
  • East Alabama Medical Center: 334-749-3411
  • 24-hour Nurse Line: 866-389-6770
  • Safe Harbor (Sexual Assault): 334-844-SAFE (7233)
  • Suicide Hotline: 800-273-TALK (8255)
  • Poison Control: 800-222-1222

 

MEDICAL

 What services do you offer?

We offer a wide variety of services including primary care, urgent care, lab work, x-rays, minor procedures, women's health, chiropractic care, and more. Check here for more information on what we have to offer.

 Will my visit be confidential?

All medical records and health information are strictly confidential. In accordance with the federal HIPAA laws, information will not be released without authorization from the patient, except by court order. You can read our full Privacy Notice here.

You can find the authorization forms for us to release or request information on your behalf here. In accordance with Alabama laws, we reserve the right to charge the state recommended fees to send copies of records. However, you can always print or send a copy of your records from your personal Patient Portal account.

 Can you take care of most medical problems or do you usually refer patients out?

Our medical staff provides comprehensive health care, similar to that provided at any other primary care or urgent care clinic. Check here to see the services we have to offer. We also collaborate with many specialists around the area and will be happy to help in locating the appropriate specialist should a referral be necessary.

 Can you refill my ADD/ADHD medication?

Yes, but we will first need the your testing records from a licensed psychologist or psychiatrist. Once we receive these records and they have been approved them, you will then be able to follow-up with one of our clinicians periodically for your refills.

 Do you perform lab work from other physicians?

Yes, you will just need to send your physician's order to us or bring it with you when you come. You can just walk-in between 8:00am-5:00pm, no appointment needed. Once we receive your test results, will send them to your ordering physician.

 Can I have a lab test done without a physician's order?

No, all lab work must be by physician’s order.

 How will I receive my lab results?

We will publish your results to your secure patient portal account. If you choose to call for your results, please select OPTION 3 from our phone menu. Only clinicians and nurses can give out lab results.

NOTE: If your lab work was from an outside physician, we CANNOT give you those results. The ordering physician will have those results and will be the one to give them to you.

 Do you have a dentist or optometrist?

No, we do not, but we are happy to provide a referral for you.

 Do you provide any nutrition support?

We are happy to refer patients to the nutrition team on campus if needed or requested. Additionally, you can find important nutrition information through Health Promotion and Wellness Services here.

 Where can I learn more about health and wellness options at Auburn University?

We recommend you check out Health Promotion and Wellness Services for additional health and wellness resources at Auburn University. HPWS exists to cultivate a campus atmosphere that supports and respects healthy lifestyle choices for the Auburn family.

 

OTHER

 How can I have my medical records released?

In order for AUMC to release any health records, you must fill out the Authorization to Release Information form that can be accessed here. The form must be signed by a witness and returned to the Auburn University Medical Clinic.

 Can you give me a class excuse?

While the Auburn University Medical Clinic will write excuses for illness, you must be seen by one of our healthcare providers to be eligible for a class excuse. Even so, an excuse is not guaranteed; it will be at the discretion of the clinician whether an excuse is warranted. Please refer to the Auburn University Policy on Class Attendance for further information here.

 How do I communicate a comment, complaint, suggestion, or concern to the staff?

We continuously strive to maintain a high level of quality care delivered in a modern, patient-friendly environment. This is why we perform ongoing quality studies to ensure we are objectively meeting certain standards. At the end of each visit, you will be asked to complete a Patient Satisfaction Survey, and we encourage your feedback every time you use our services. We view your feedback as a testament to our efforts and as an opportunity for improvement. You may also contact John Adams at any time with comments or concerns.

 What forms are required for incoming students?

All incoming students are required to fill out the Medical Information Form within the six months prior to beginning class at Auburn University. You will need to register with Med+Proctor here to complete and submit your form.

 Who may use the Medical Clinic?

In addition to serving the student population, we also provide health care services for faculty, staff, administrators, citizens from the surrounding community, and visitors to the area.

 Where are you located?

We are located at 400 Lem Morrison Drive on Auburn’s campus, right across the street from the South Quad parking deck on the corner of Lem Morrison Drive and Duncan Drive. The clinic is accessible on the Tiger Transit bus system via the Central-East Campus line. There is also parking at the clinic for PATIENTS ONLY.

 What are your hours of operation?

You can check out our hours of operation here.

NOTE: The Medical Clinic is operated based on the Auburn University academic calendar and hours are subject to change accordingly.

 Can I do an internship or job shadowing at AUMC?

We welcome Auburn students looking for involvement in the health care field, and we aim to provide a valuable experience for our students. However, space and opportunities are very limited so we recommend you speak with your advisor to coordinate what options may be available to you.

 

If you have any questions not addressed on our site, please feel free to email us.