Frequently Asked Questions
You are encouraged to call 334-844-4416 to speak with one of our care coordinators before coming to our clinic. They will assist you in setting up an appointment at a convenient time with your provider of care to minimize your waiting time. If you have any emergency health problems after we are closed, please seek care at the East Alabama Medical Center Emergency Room. You may also call our toll-free after-hours nurse hotline at 866-389-6770.
Yes. You can access the patient portal through the homepage and request an appointment. When you request an appointment, you are not automatically granted the appointment. We will do our best to accommodate your needs, but you must wait for a confirmation that your appointment was scheduled.
All incoming students are required to fill out the Medical Information Form within the six months prior to beginning class at Auburn University. You will need to register with Med+Pass here to complete and submit your form.
In order for AUMC to release any health records, you must fill out the "Authorization to Release Information" form that can be accessed here. The form must be signed by a witness and returned to the Auburn University Medical Clinic.
The Auburn University Medical Clinic is open the following hours*:
*The Medical Clinic is operated based on the Auburn University academic calendar and hours are subject to change accordingly.
The Auburn University Medical Clinic is located at 400 Lem Morrison Drive on Auburn’s campus. The clinic is accessible on the Tiger Transit bus system via the Central-East Campus line. There is also parking at the clinic for PATIENTS ONLY.
In addition to serving the student population, we also provide health care services for faculty, staff, administrators, citizens from the surrounding community, and visitors to the area.
For assistance when the clinic is closed, please use any of the numbers listed below. In case of all emergencies, please dial 911.
- Emergencies: 911
- East Alabama Medical Center: 334-749-3411
- 24-hour Nurse Line: 866-389-6770
- Rape Crisis: 334-821-8600
- Suicide Hotline: 800-273-TALK (8255)
- Poison Control: 1-800-462-0800
AUMC offers a wide variety of services including Primary Care, Acute/Urgent Care, Specialty Care, Allergy Services, Immunizations, Vaccines, Mental Health, Women’s Health Care, Radiology/X-Ray services, Laboratory, Pharmacy and an on-site Massage Therapist. More information on each of these services can be found here.
Yes. You will need a physician’s order. After the lab results are in, you will sign a release and your results will be sent to your doctor. You do not have to make an appointment for lab work. You can walk in between 8am-4pm.
No. All tests must be by physician’s order.
Only physicians and nurses can give out results. If you are calling for your results, please select the option for the nurses' station.
No, we do not. If you need the name of a dentist or optometrist, we can provide a referral for you.
Our medical staff provides comprehensive medical care that would be similar to those provided at any other family medical clinic. The Auburn University Medical Clinic will help in locating the appropriate specialist should a referral be necessary.
Yes, the Auburn University Medical Clinic Pharmacy will refill ADD prescriptions as well as most major prescriptions. Patients will need to have their ADD/ADHD records/testing results from a faxed to our office. The fax line is 334-528-6780.
Yes, you may pay when you come in. As a courtesy, we will also bill a primary and secondary insurance company when an assignment of benefits is received. You are responsible for any balances not paid by insurance carriers. Questions concerning benefits must be directed to your insurance company. Referrals, deductibles, non-covered services and co-pays are your responsibility.
Payment is expected upon provision of service. Payment may be made by check, Visa or MasterCard. In special situations and with prior approval from the Patient Accounts Supervisor, payment arrangements may be available. Please note we do not charge to students’ bursar accounts.
We encourage you to call our billing office at 334-844-6137 during regular business hours or email us.
You will find all the information about the University-sponsored health insurance policy here.
Please consult on whether your plan is TRICARE Standard or TRICARE Prime.
TRICARE Standard is the TRICARE option that provides the most flexibility to TRICARE-eligible beneficiaries. It is the fee-for-service option that gives beneficiaries the opportunities to see any TRICARE-authorized provider. At this time Auburn University Medical Clinic is a TRICARE-authorized provider. Please be aware that patients will be responsible for deductibles and co-pays.
With TRICARE Prime, most health care will come from a Military Treatment Facility, along with the TRICARE contracted Civilian Medical Providers called Preferred Provider Network. TRICARE Prime members should seek the advice of their Primary Care Manager or Military Treatment Facility before seeking medical attention from Auburn University Medical Clinic. Without a referral or pre-authorization to visit the clinic, a patient with TRICARE Prime will be responsible for the entire visit.
Medical records are strictly confidential. Information will not be released without authorization from you, except by court order. Authorization forms are available at the Medical Clinic. In accordance with Alabama laws, we reserve the right to charge the state recommended fees for copies of records. You can find more information about privacy here.
We are proud of our continual efforts to maintain a high level of quality care delivered in a modern, patient friendly environment. We perform quality studies to ensure we are objectively meeting certain standards. We encourage your feedback every time you use our services. At the end of each visit you will be asked to complete a Patient Satisfaction Survey. Patients can also contact Maegan Hamner with further comments. We view your feedback as a testament to our efforts and as an opportunity for improvement.
While the Auburn University Medical Clinic will write excuses for illness, please note you must be seen by a physician in the clinic to be eligible for a class excuse. Not all patients will be issued an excuse. Please refer to the Auburn University academic polices on class attendance for further information here.
You may visit Auburn University’s Health Promotion and Wellness Services for additional information on health and wellness options. Health Promotion and Wellness Services exists to cultivate a campus atmosphere that supports and respects the healthy lifestyle decisions made by students. As campus resources, they serve to educate all members of the Auburn family about living a healthy lifestyle and the many benefits of making healthy choices.
Our physicians will be happy to refer patients to an on-campus nutritionist. You may also find additional information about nutrition through the Health Promotion and Wellness Services office here.
To see the dietitian at AUMC, one must have a physician referral from one of our doctors. Upon receiving a referral from a physician, the dietitian or assistant will phone the patient to schedule his/her appointment. You will need to submit your dietary recall at least 3 days prior to your appointment with the physician; otherwise we reserve the right to cancel the scheduled appointment. Completed recalls can be emailed to Jessica-Lauren Roberts at Jessicafirstname.lastname@example.org or dropped off at the Auburn University Medical Clinic.
Think “food and beverage journal.” We want to know everything about what you eat for three days. You do not have to count calories; that’s our job. It is important that you do not change your eating habits during these days. Being honest gives the dietitian a true starting place for helping you make the best changes. More information on the dietary recall can be found here.
Yes, you will need to fill out the Nutrition Services Form which can be found here.